We want our customers to be amazed with the choice Risk Factory offers, excited by the innovation we provide and extremely impressed with the service and reliability evident in every interaction with us. Our goal is to provide you with a consistently superior customer experience—whether on our website, on a telephone call or during a service visit. Our customer guarantee lets you know what you can and should expect from Risk Factory—and what we’re doing to hold ourselves accountable every day. We make the following promises to you:
If you’re not completely satisfied or wish to cancel a service you purchased for any reason, you can do so in the first 30 days and get your money back. Simply contact us and we’ll refund your money – no questions asked.
All of our services are designed to meet audit-specific controls indicated in PCI, ISO and DPA. If you encounter any problem, we will refund your money no questions asked if you request us to do so in the first 30 days following your purchase.
We know that you are busy and your time is valuable so we will call you prior to confirm a service delivery time that’s convenient for you.
Every Risk Factory employee is dedicated to meeting the commitments above and to exceeding your expectations. We are working very hard to serve you better and listen carefully to your feedback. If you have any thoughts or ideas about this guarantee or about your experience with us, we invite you to share them with us.
This website has been designed using modern web technologies which unfortunately, are not supported by your browser. This means that many parts of the site will not function as intended.