FAQs

Please don’t worry! Our Factory Foreman is on hand to give you advice before you buy any service. He can discuss your exact requirements, help you select the right service and clearly explain what will be delivered along with the business benefits.

He can also clarify how the service will apply to any information security compliance requirements you may be trying to meet. This is what he’s there for – to ensure you get exactly what you need.

Yes all our tests are conducted in accordance with your compliance requirements. On completion we will provide a test certificate stating the exact requirement that the service meets in your organisations compliance framework.

No. All of our technical testing and scanning services are passive and non-intrusive. We do not, for instance, conduct denial of service testing in our penetration tests. Our testing and scanning services will not affect system performance, load times or result in any interruption of services. Your business can be conducted as usual. If you have any specific questions or concerns you can discuss them prior with our Factory Foreman.

Our services were designed by seasoned professionals with over 30 years of experience in delivering cost-effective information risk management and compliance services.

As industry leaders in information risk management, we ensure that each and every service meets or exceeds current industry-recognised best practice. You can view our credentials here but our expert delivery team is comprised of seasoned risk consultants and geeks with some serious acronyms in their titles like: CISA, CRISC, CISM, CISSP, CEH, ISO 27001 Lead Auditor.

if you have just made an online purchase then our Factory Foreman will be calling you shortly to discuss your requirement and the specific delivery details with you. He will also check that all the relevant details you submitted on-line are accurate and relevant so any errors can be addressed at that time.

Absolutely not a problem. Under our contract terms and conditions, Risk Factory offers a money-back guarantee if you are not entirely satisfied with your purchase.

At Risk Factory, the customer is always right, plain and simple. Why would you pay for something that you are not happy with?

While Risk Factory offers a new way to buy cost-effective information security risk management and compliance services online, it did not come about overnight. It was a long time in the making.

Previously Risk Factory operated as a product-agnostic information security and compliance consultancy delivering services across Europe since 2001. After more than 15 years of supplying proven, high-quality information risk management solutions to virtually every industry sector, we decided a new model was long overdue and created Risk Factory to fill this void.

We accept all major credit and debit cards except American Express.

We also offer a 30 day invoice option. You will need to provide us with your purchase order number in the forms at checkout to order this way.

Yes, indeed. We practice what we preach. Our payment systems are delivered by Barclays Bank and are fully compliant to the PCI DSS.